Last updated: January 2024
Introduction
snug-reach ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our vehicle hire services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Complete enquiry forms on our website
- Make a vehicle reservation
- Communicate with us via email
- Provide documentation required for vehicle hire
This information may include your name, email address, postal address, driving licence details, and payment information.
Information Collected Automatically
When you access our website, we may automatically collect certain information, including:
- IP address and browser type
- Device information
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Process and manage vehicle reservations
- Communicate with you about your bookings
- Verify your identity and driving credentials
- Process payments
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary to fulfil our contractual obligations to you
- Legal obligation: Processing required to comply with applicable laws
- Legitimate interests: Processing necessary for our legitimate business interests
- Consent: Where you have provided explicit consent
Data Sharing
We may share your information with:
- Insurance providers to facilitate coverage for your rental
- Payment processors to complete transactions
- Professional advisers including lawyers and accountants
- Regulatory authorities when required by law
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for seven years to comply with financial and legal requirements.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
snug-reach
Unit 7, Maritime Business Park
Liverpool L3 4BQ
Email: [email protected]