Our Commitment to Data Protection
snug-reach is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides detailed information about how we comply with these regulations and your rights as a data subject.
Data Controller
snug-reach acts as the data controller for personal information collected through our website and services. As the data controller, we determine the purposes and means of processing your personal data and are responsible for its protection.
Contact details:
snug-reach
Unit 7, Maritime Business Park
Liverpool L3 4BQ
Email: [email protected]
Lawful Basis for Processing
We process personal data under the following lawful bases:
Contractual Necessity
When you make a vehicle reservation, we process your personal data to fulfil our contractual obligations. This includes verifying your identity, processing payments, and managing your booking.
Legal Obligation
We process certain data to comply with legal requirements, including financial record-keeping obligations and responding to lawful requests from authorities.
Legitimate Interests
We may process data based on our legitimate business interests, such as improving our services, ensuring security, and preventing fraud. We carefully balance our interests against your rights and freedoms.
Consent
Where required, we obtain your explicit consent before processing personal data. You may withdraw consent at any time without affecting the lawfulness of processing conducted before withdrawal.
Your Rights Under UK GDPR
Right to Access
You have the right to obtain confirmation of whether we process your personal data and to receive a copy of that data. We will respond to access requests within one month.
Right to Rectification
You may request correction of inaccurate personal data or completion of incomplete data we hold about you.
Right to Erasure
In certain circumstances, you may request deletion of your personal data. This right is not absolute and may be limited by our legal obligations or legitimate interests.
Right to Restriction
You may request that we restrict processing of your personal data in specific circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You may object to processing based on legitimate interests or direct marketing at any time.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making in our services.
Data Protection Measures
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data in transit and at rest
- Access controls limiting data access to authorised personnel
- Regular security assessments
- Staff training on data protection
- Incident response procedures
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected. Specific retention periods depend on the type of data and applicable legal requirements. Financial records are retained for seven years in accordance with UK law.
International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office.
Exercising Your Rights
To exercise any of your rights, please contact us at [email protected]. We may request verification of your identity before processing your request. We will respond to valid requests within one month, though this period may be extended for complex requests.
Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Updates to This Information
We may update this information periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through our website.